FAQ's
Frequently Asked Questions
Find answers to all your questions about our stationery, invitations, shipping, and processes. If you need further assistance, feel free to reach out—we’re happy to help!
How We Operate
Can I visit a showroom to see your work in person?
We don’t have a public showroom, but we offer redeemable zoom consults for anyone Australia wide.
What are your business hours?
We typically respond to DMs and emails within 48 hours, including evenings.
Our operating hours are:
Monday – Friday: 8 AM – 6 PM
Saturday – Sunday: 11 AM – 3 PM
Can you create an invitation design on the spot during a consultation?
No, we don’t provide digital proofs during consultations. The design process begins after your order is confirmed and payment is received.
How long is my quote valid for?
All customer quotes are valid for 24 hours unless payment is received to hold a design spot. Considering the number of clients we take on each month, we want to ensure this is a fair process across the board for anyone else who may want to secure a spot.
HOW TO ORDER:
What is the process after I have paid the deposit?
We will contact you within 48 hours of receiving payment to go through your customisation:
- Paper colour/texture selection for all elements in your order (cards and envelopes)
- Print colour selection for elements according to the print included in your order
- Envelope style selection (portrait, landscape, pocket etc.)
- Font/Design selection
We do this process via Instagram DM to make it easier to share paper and colour options. Unless this has previously been discussed and you have already advised your preferences we can move straight onto your digital proofing design.
Can I choose an invitation design to include in the sample pack?
Our sample packs include a vast selection of colours, materials, print types and more which are randomly chosen with the intention to show you some of our options and finish quality. If there is a specific design/example that you'd like us to include, please note it at checkout, we will do our best to accommodate.
When will I receive the first rounds of design proofs?
After receiving payment and your wording, we will provide a digital proof within 1-3 business days. We’ll send an update of your proof within 1-2 business days. For priority orders, this process will also be prioritised.
How long will it take to print my order?
Production and assembling will commence once you approve the final design proofs. We will not commence printing without your final approval.
Standard Turn Around: 3.5 - 6 weeks, usually 3-4 weeks
Priority Turn Around : 2 - 3.5 weeks
Turn around timing does not include shipping timeframes or Public Holidays.
Can I make changes to my invitation or stationery design?
All orders include up to 5 rounds of minor revisions. These edits can be any of the following:
a) Alterations in text styles (font, size and colour).
b) Format and edit text.
c) Reposition graphics.
Further amendments after the 5th round will incur extra charges of The Invite Edits rate of $100 AUD per hour.
Can I request a small change to my design after I have provided approval of the final design proof?
Once the design proof/s have been approved by you for print, we will then begin the process, no further changes can be made.
Once printing has commenced, we can not make any changes and your order will be completed.
Can you do a printed sample of my final designs before printing them all?
Due to the high setup cost, we cannot produce a printed sample of your design. We suggest ordering a sample pack to give you an idea of our quality and print types.
How many invitations do I need to order?
Accounting for 1 invitation per couple and per family is sufficient. We recommend ordering an extra 10-20 invitations in case you forget someone, want to invite others after receiving your RSVPS etc.
Can I get a copy of my monogram?
We can provide a high-resolution PDF file after every order has been printed and finalised. This will be sent through to you via the provided email address.
Do I need to assemble my invitations when I receive them?
Your invitations will be provided fully assembled and packed into the envelopes (unless requested otherwise).
Do you ship internationally?
Yes, we ship worldwide via Australia Post, DHL and FedEx express. We have discounted rates, please contact us for a shipping estimate.
How much is shipping?
Shipping costs will vary depending on your location and the size and weight of your order. We can provide an estimate, however, the final cost will be determined once your order is packed and weighed.
Website orders: Flat rate fees are available for selected Invitations purchased via our website at checkout only.
International Orders: Shipping costs do not include taxes, duties, and other fees charged by customs.
The buyer or receiver is responsible for paying for these additional fees.
We are unable to estimate duties and taxes for each order.
Please check with the shipping carrier that you have selected if you have any queries.
We will not be financially responsible or issue a refund if you choose to refuse your delivery due to custom charges.
Can I pick up my order?
Unfortunately at this current time we do not offer pick up of orders - This may change in the future depending on location changes and demand.
PAYMENT TERMS:
How much deposit is required to start the process?
Full payment is required upfront for website orders:
Orders via DM/Email:
50% - required upfront to begin the process
50% - remaining payment is required prior to production once the design proofs are finalised and approved by you (or within a month of the first payment if the Designs aren’t finalised yet).
For Orders placed during a promotion, the remainder must be paid within 2 weeks of ordering or when the design proofs are finalised and approved by you, whichever comes first.
Refund and Cancellation Policy
Please make your selections carefully before placing an order. Once payment is received, we begin sourcing materials and preparing your order within a few days. Since all orders are custom-made, we do not offer refunds, even if production has not yet started.
Can I Modify My Order Quantity?
You may increase your order quantity before production begins by paying the price difference. However, we do not offer partial refunds if you choose to decrease your order quantity.
What If There’s an Error on My Invitations or Stationery?
The Invite Edits is not responsible for any text errors (including spelling, grammar, and punctuation) or design mistakes that were approved in the final proof. If errors are discovered during production, shipping, or after receiving your order, reprinting and shipping costs will be charged to the client.
What If My Order Arrives Damaged or Faulty?
The Invite Edits is not liable for any loss or damage that occurs during shipping. Every order undergoes thorough inspection to meet our quality standards before being packed. We also use protective packaging such as plastic slips and bubble wrap to help ensure your order arrives in excellent condition.